:root{--brand:#1fa2ff;--brand-dark:#0c7bd1;--brand-soft:#e8f5ff;--ink:#0a0e14;--rail:#0a0e14;--surface:#fff;--surface-2:#f5f7fb;--border:#e7ecf3;--text:#1a2230;--text-soft:#6b7a90}*{box-sizing:border-box;margin:0;padding:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif}body{color:var(--text)}.layout{background:var(--surface);width:100vw;height:100vh;display:flex;overflow:hidden}.sidebar-icons{background:var(--rail);flex-direction:column;flex-shrink:0;align-items:center;gap:6px;width:64px;padding-top:14px;display:flex}.brand-logo{border-radius:11px;width:40px;height:40px;margin-bottom:16px}.icon-btn{color:#9aa6b8;cursor:pointer;background:0 0;border:none;border-radius:12px;justify-content:center;align-items:center;width:44px;height:44px;transition:all .15s;display:flex;position:relative}.icon-btn:hover{color:#fff;background:#ffffff14}.icon-btn.active{background:var(--brand);color:#fff}.icon-btn svg{width:22px;height:22px}.icon-badge{color:#fff;text-align:center;background:#ef4444;border-radius:8px;min-width:16px;height:16px;padding:0 4px;font-size:10px;font-weight:700;line-height:16px;position:absolute;top:4px;right:4px}.main-wrapper{background:var(--surface);flex-direction:column;flex:1;min-width:0;display:flex}.topbar{background:var(--surface);border-bottom:1px solid var(--border);align-items:center;gap:14px;height:60px;padding:0 20px;display:flex}.topbar-title{color:var(--text);white-space:nowrap;font-size:17px;font-weight:600}.topbar-spacer{flex:1}.filter-rail{background:var(--surface);border-right:1px solid var(--border);white-space:nowrap;z-index:20;flex-shrink:0;width:60px;padding:14px 0;transition:width .2s;overflow:hidden}.filter-rail:hover{width:264px;box-shadow:8px 0 24px #0a0e140f}.filter-rail-item{cursor:pointer;height:46px;color:var(--text-soft);border-left:3px solid #0000;align-items:center;gap:14px;padding:0 18px;display:flex}.filter-rail-item:hover{background:var(--surface-2)}.filter-rail-item.active{background:var(--brand-soft);color:var(--brand-dark);border-left-color:var(--brand);font-weight:600}.filter-dot{border-radius:50%;flex-shrink:0;width:11px;height:11px}.filter-label{opacity:0;flex:1;font-size:14px;transition:opacity .12s}.filter-count{color:var(--text-soft);opacity:0;background:#eef2f7;border-radius:10px;padding:1px 8px;font-size:12px;font-weight:700;transition:opacity .12s}.filter-rail:hover .filter-label,.filter-rail:hover .filter-count{opacity:1}.filter-rail-item.active .filter-count{background:var(--brand);color:#fff}.search-box{background:var(--surface-2);border:1px solid var(--border);min-width:220px;color:var(--text-soft);border-radius:10px;align-items:center;gap:8px;padding:7px 12px;display:flex}.search-box input{color:var(--text);background:0 0;border:none;outline:none;width:100%;font-size:14px}.bell-btn{border:1px solid var(--border);background:var(--surface-2);cursor:pointer;width:40px;height:40px;color:var(--text-soft);border-radius:10px;justify-content:center;align-items:center;display:flex;position:relative}.bell-btn:hover{border-color:var(--brand);color:var(--brand)}.bell-btn.on{color:var(--brand)}.bell-badge{color:#fff;text-align:center;background:#ef4444;border-radius:8px;min-width:16px;height:16px;padding:0 4px;font-size:10px;font-weight:700;line-height:16px;position:absolute;top:-5px;right:-5px}.content-area{background:var(--surface);flex:1;overflow-y:auto}.ticket-list{flex-direction:column;display:flex}.ticket-item{border-bottom:1px solid var(--border);cursor:pointer;align-items:flex-start;gap:14px;padding:14px 22px;transition:background .1s;display:flex}.ticket-item:hover{background:var(--surface-2)}.ticket-item.unread{background:var(--brand-soft)}.avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:42px;height:42px;font-size:15px;font-weight:700;display:flex}.ticket-content{flex:1;min-width:0}.ticket-name{color:var(--text);align-items:center;gap:7px;margin-bottom:3px;font-size:14px;font-weight:600;display:flex}.ticket-preview{color:var(--text-soft);white-space:nowrap;text-overflow:ellipsis;margin-bottom:5px;font-size:13px;overflow:hidden}.ticket-meta{color:#97a3b5;font-size:12px}.meta-time{color:#97a3b5;white-space:nowrap;flex-shrink:0;font-size:12px}.pill{letter-spacing:.2px;border-radius:20px;padding:2px 9px;font-size:11px;font-weight:700;display:inline-block}.star-btn{cursor:pointer;color:#cbd5e1;background:0 0;border:none;padding:0;display:inline-flex}.star-btn.on{color:#f59e0b}.unread-dot{background:var(--brand);border-radius:50%;width:8px;height:8px;display:inline-block}.chat-header{border-bottom:1px solid var(--border);background:var(--surface);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;padding:16px 22px;display:flex}.chat-header-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.btn-back{background:var(--surface-2);border:1px solid var(--border);cursor:pointer;color:var(--text);border-radius:10px;align-items:center;gap:6px;padding:8px 14px;font-weight:600;display:inline-flex}.btn-back:hover{border-color:var(--brand)}.status-btn{cursor:pointer;border:1px solid var(--border);background:var(--surface);color:var(--text-soft);border-radius:10px;padding:7px 14px;font-size:13px;font-weight:600}.status-btn.active{border-color:#0000}.ai-toggle{cursor:pointer;border:1px solid var(--border);border-radius:10px;align-items:center;gap:6px;padding:7px 14px;font-size:13px;font-weight:600;display:inline-flex}.ai-toggle:hover{filter:brightness(.98)}.urgent-btn{cursor:pointer;border:1px solid var(--border);background:var(--surface);color:var(--text-soft);border-radius:10px;align-items:center;gap:6px;padding:7px 12px;font-size:13px;font-weight:600;display:inline-flex}.urgent-btn.on{color:#c2630a;background:#fff7ed;border-color:#fed7aa}.chat-history{background:var(--surface-2);flex-direction:column;flex:1;gap:14px;padding:22px;display:flex;overflow-y:auto}.message-bubble{border-radius:14px;max-width:72%;padding:11px 15px;font-size:14px;line-height:1.5;box-shadow:0 1px 2px #0a0e140d}.bubble-author{opacity:.75;margin-bottom:3px;font-size:11px;font-weight:700}.message-bubble.customer{color:var(--text);background:#fff;border-bottom-left-radius:4px;align-self:flex-start}.message-bubble.agent{background:var(--brand);color:#fff;border-bottom-right-radius:4px;align-self:flex-end}.message-bubble.ai{color:#fff;background:#0a0e14;border-bottom-right-radius:4px;align-self:flex-end}.message-bubble.ai .bubble-author{color:var(--brand);opacity:1}.chat-input-area{border-top:1px solid var(--border);background:var(--surface);gap:10px;padding:14px 20px;display:flex}.chat-input{border:1px solid var(--border);border-radius:12px;outline:none;flex:1;padding:11px 15px;font-size:14px}.chat-input:focus{border-color:var(--brand)}.btn-send{background:var(--brand);color:#fff;cursor:pointer;border:none;border-radius:12px;padding:11px 22px;font-weight:700}.btn-send:hover{background:var(--brand-dark)}.empty{color:var(--text-soft);text-align:center;padding:40px}.login-screen{background:linear-gradient(135deg,#0a0e14 0%,#11202e 100%);justify-content:center;align-items:center;width:100vw;height:100vh;display:flex}.login-card{background:#fff;border-radius:18px;flex-direction:column;gap:12px;width:360px;max-width:90vw;padding:34px 30px;display:flex;box-shadow:0 24px 60px #00000059}.login-logo{border-radius:14px;align-self:center;width:56px;height:56px}.login-title{text-align:center;color:var(--text);margin:4px 0 0;font-size:20px}.login-sub{text-align:center;color:var(--text-soft);margin:0 0 8px;font-size:13px}.login-input{border:1px solid var(--border);border-radius:10px;outline:none;padding:12px 14px;font-size:14px}.login-input:focus{border-color:var(--brand)}.login-error{color:#dc2626;font-size:13px}.login-btn{background:var(--brand);color:#fff;cursor:pointer;border:none;border-radius:10px;padding:12px;font-size:15px;font-weight:700}.login-btn:hover{background:var(--brand-dark)}.login-btn:disabled{opacity:.6;cursor:default}.store-chip{background:var(--surface-2);border:1px solid var(--border);color:var(--text-soft);white-space:nowrap;border-radius:20px;padding:6px 12px;font-size:12px;font-weight:600}.store-select{border:1px solid var(--border);background:var(--surface-2);color:var(--text);cursor:pointer;border-radius:10px;outline:none;padding:8px 12px;font-size:14px;font-weight:600}.store-select:focus{border-color:var(--brand)}.admin{height:100%;padding:30px;overflow-y:auto}.admin-h2{margin:0}.admin-sub{color:var(--text-soft);margin:4px 0 18px}.admin-msg{border:1px solid;border-radius:8px;max-width:760px;margin-bottom:16px;padding:10px 14px;font-size:13px}.admin-grid{grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:18px;max-width:920px;display:grid}.admin-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:18px}.admin-h3{margin:0 0 12px;font-size:16px}.admin-row{gap:8px;margin-bottom:14px;display:flex}.admin-col{gap:8px;margin-bottom:14px;display:grid}.admin-input{border:1px solid var(--border);border-radius:8px;outline:none;padding:10px 12px;font-size:14px}.admin-input:focus{border-color:var(--brand)}.admin-row .admin-input{flex:1}.admin-btn{background:var(--brand);color:#fff;cursor:pointer;white-space:nowrap;border:none;border-radius:8px;padding:10px 16px;font-weight:600}.admin-btn:hover{background:var(--brand-dark)}.admin-list{gap:8px;display:grid}.admin-item{border:1px solid var(--border);border-radius:8px;align-items:center;gap:10px;padding:10px 12px;display:flex}.admin-meta{color:var(--text-soft);font-size:12px}.admin-empty{color:var(--text-soft);font-size:13px}.admin-del{color:#dc2626;cursor:pointer;background:#fff;border:1px solid #fecaca;border-radius:8px;padding:6px 12px;font-size:13px}.toast{z-index:1000;background:var(--ink);color:#fff;cursor:pointer;border-radius:12px;align-items:center;gap:10px;max-width:340px;padding:14px 18px;font-size:14px;animation:.25s ease-out toast-in;display:flex;position:fixed;top:18px;right:18px;box-shadow:0 10px 28px #00000047}.toast span{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.toast svg{color:var(--brand);flex-shrink:0}@keyframes toast-in{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}